Terms & Conditions (T&C)

• The Caltex Star Club APP (Program) will be governed by the terms and condition mentioned below.
  • The program is value-based program for selected Caltex Retailers operating under authorised Caltex distributors. The Participants/Retailers agree that he/she has read and understood the terms and conditions mentioned herein, and the participation by the Retailers in the Program is deemed to be an agreement by such Participants to abide by the same.
  • The Program is valid from 1st Jan, 2024 to 30th 2025.
  • Caltex Lubricants is the organizer of the Program.
  • Caltex Lubricants reserves the right to choose the Retailer(s) for this Program.
  • The Program is valid on purchase of Caltex Lubricants products from Caltex Lube Distributors.
  • The benefits/gifts under this Program are not transferable and not for sale and cannot be exchanged for cash.
  • Caltex Lubricants will not accept any responsibility for redemption requests being lost, delayed or misdirected for any reason whatsoever or for technical reasons in telecommunication networks, internet access, or otherwise preventing the Participant from redeeming the points.
  • The Retailers acknowledge and agree that the decision of Caltex Lubricants will be final and binding in all matters pertaining to the Program.
  • The Retailers can check the point balance/ redemptions and other Program related information on Caltex Lubricants Mini app on Paytm.
  • Caltex Lubricants will not be responsible if the Retailer has shared his/her login credentials with any third party and for any redemption of gifts from his/her login by any third party.
  • The Program and benefits under the Program are subject to Income Tax and such other taxes as may be applicable in force from time to time. It is highlighted that an user can redeem maximum reward of Rs 20,000 per financial year.
  • Caltex Lubricants reserves the right to alter, change or modify the T&C of the Program at any time during the validity of the Program at its sole discretion and without any prior notice and without assigning any reason.
  • In the event of any inconsistency between these T&C and any advertising publicity and other materials relating to or in connection with the Program, these T&C will prevail.
  • Caltex Lubricants reserves the right to postpone/cancel the Program for any reason whatsoever including due to the provisions of any Statutes, Rules & Regulations as may be in force from time to time.
  • Any Retailer found to be getting loyalty points/ Lube Coins by improper means in the opinion of Caltex Lubricants would be disqualified from the Program and the discretion of his/her reinstatement into the Program and points redemption will lie with Caltex Lubricants.
  • The Participant shall not bring any action, claims, damages, or other proceedings against Caltex, it’s Directors, agents, employees, licensees, or assigns, the event sponsors, or any company or persons associated with Caltex in relation to the Program.
  • The Participant undertakes to indemnify and keep indemnified Caltex, it’s Directors, agents, employees, licensees, and assigns, from all claims, demands, damages, or expenses as a result of breaching this T&C by the Participant or due to the negligence, wilful misconduct of the Participant in connection with or in relation to the Program.
  • Any disputes with regards to the Program will be subject to the exclusive jurisdiction of competent courts in Mumbai
  • Star Club coupon containing the loyalty points will be placed inside the carton and a sticker will be available on the outside Carton body mentioning the same. This QR coded Star Club coupon can be accessed when the Carton is opened for retail sale. When the user scans the QR code using Caltex lubricants mini app, the rewards in the form of Caltex Lube Coins will be accrued in his account. The redemption of the Caltex points against Gift voucher/Gifts is expected to start from March 2024 and likely to be available till June 2025. One Caltex Point is equal to Re 1.

General Gift Voucher Terms & Conditions

• Gift voucher cannot be exchanged for cash or for other vouchers of smaller denominations.
• Vouchers cannot be refunded or renewed
• Voucher is valid for one-time purchase only. No cash will be refunded if the merchandise purchased is less than the amount specified on the voucher
• Request for duplicate vouchers and extensions will not be accepted
• The holder of voucher is deemed to be the beneficiary
• T&C of the specified respective brands will be applicable as specified on the vouchers or on APP